Our company motto is “we do our best to bless your most precious memories in life“, and we appreciate you for allowing us to put our heart and souls as artists into using our God-given talents to serve you.
Since we make each shirt custom to your specific request, these items cannot be resold and we request that you please review your emailed proof for correct spelling of names, slogans, and dates before you approve the design to go into production.
However, if you contact us prior to processing the order, we will gladly refund the full order, which will require 2-3 business days to be returned to your credit/debit card according to your bank's policies and request that you make another order, which will change your ship date.
However, because of how many orders we process daily, if we can make the requested change, we do require a "Change Order Request Fee" that ranges from $15.00-$25.00, for any last many requests after the first 24 hours.
We use a three-point quality control system for ensuring that your order is correct before it leaves our store, by sending it to our printers, counting the transfers, pulling your shirts and matching the prints and sizes, counting them again as we press and verifying your order again before it is boxed to leave our store as it moves through four areas of our warehouse and any order change that disrupts this process costs extra time & labor and our experienced team rarely makes mistakes with sizes or quantities.
We believe in always having open communication and prefer email as a means of tracking the discussion with our support department regarding your order and in the instance of our error with the design only, we will gladly replace the shirts and let you keep the previous order without having to return it.
Additionally,we do our best to speed orders thru production, but depending on UPS shipping times from Georgia, you may receive your order within 5-10 business days.
However, if due to unforseen reasons we cannot have it to you in that amount of time due to inventory issues or peak order seasons, we will contact you by phone and email as soon as possible and offer a full refund if your order is time sensitive to an occasion.
We are absolutely grateful, honored & blessed to be chosen to design shirts for all your lovable memories and humbly appreciate your business!
Again, we thank you for allowing us to use our God-given gifts to serve you!